Head of Evora Service Partner

IN_Bangalore

Full-time

Permanent employee

Who We Are

Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes, we help our customers to be successful in tomorrow's world.

The wisdom, knowledge, and experience of Evora employees at implementing complex workforce management solutions is what sets us apart. We look for the best to hire and to keep. The attractive combination of high-value consulting services with a competitively priced remote development team has proven to be successful in projects worldwide. With a solid growth, currently 450+ Evorians are working in offices in India, US, Brazil, Germany, Austria and Spain.

As a trusted partner for data-driven transformation, we help enterprise customers design, build, and operate modern data platforms, business intelligence solutions, and AI-powered applications across the Microsoft ecosystem. Our team of experienced consultants and engineers delivers end-to-end solutions spanning Microsoft Fabric, Azure Synapse Analytics, Azure Databricks, Power BI, Azure AI Foundry, and Power Platform. With a strong commitment to quality, innovation, and customer proximity, Evora (Connect) combines deep technical expertise with strategic advisory to empower organisations on their digital journey.

About Evora IT Solutions & Evora Service Partner

Evora IT Solutions Group is a global SAP partner delivering innovative IT services and solutions. As part of our growth strategy, we are establishing the Evora Service Partner Centre (“Evora Service Partner”) — an unified, centralised function supporting all Evora entities globally under a single operating model. Phase 1 of Evora Service Partner will serve our Germany and USA entities, with a clear expansion roadmap to additional regions.

Who We Are Looking For

Role Overview

The Head of Evora Service Partner is a senior leadership role who will be the founding leader to own the end-to-end journey responsible for building, running, and continuously improving the Evora Service Partner Centre. You will lead a multi-functional team across Finance, HR, IT, Marketing, and Mini CXO streams, ensuring operational excellence, scalability, and clear governance across all entities served.
In the near term, the role is heavily hands-on: establishing governance structures, defining the operating model, shaping the hiring strategy, and driving the transition of operational functions into the ESP. Over time, you will lead a scaled organisation with deep functional ownership, service delivery accountability, and direct influence on enterprise-wide transformation.

Required Qualifications & Experience

12+ years of total professional experience, with a strong background in shared services, business operations, or management consulting.
5+ years in a leadership or management role, with demonstrated experience leading cross-functional teams.
Proven track record of setting up or transforming a Service Partner Centre or Centre of Excellence (CoE).
Hands-on experience managing Finance, HR, or IT operations at a senior level.
Strong understanding of global business operations, with exposure to European or US markets preferred.
Experience working in an IT services, consulting, or SAP partner environment is an advantage.
Bachelor’s or Master’s degree in Business Administration,
Finance, Operations, or a related field.

What You Bring

ESP Setup

Lead the end-to-end establishment of the ESP — covering governance, compliance coordination, operational readiness, and infrastructure setup
Design and implement the Target Operating Model (TOM) including organisational structure, service catalogue, and delivery governance
Define location strategy, workforce planning, and a phased capability expansion roadmap
Establish legal and entity setup coordination in partnership with relevant internal, external & global stakeholders

Strategic Leadership & Service Delivery

Define and execute the Evora Service Partner strategy in alignment with Evora’s global growth objectives.
Own the operating model design, governance framework, and service delivery standards across all Lines of Business (Finance, HR, IT, Marketing, and Mini CXO).
Lead the Phase 1 launch for Germany and USA and drive the expansion roadmap for additional regions.
Act as the primary liaison between the Evora Service Partner and the India MD, country CEOs/MDs, and senior stakeholders.

Operational Management

Oversee day-to-day operations of the Evora Service Partner Centre, ensuring SLAs and KPIs are met across all LOBs.
Build and manage high-performing teams across Finance, HR, IT, and Marketing functions.
Drive process standardisation, automation, and continuous improvement initiatives to eliminate duplication and increase efficiency.
Ensure robust financial controls, compliance, and reporting standards across all entities served.

People & Team Leadership

Hire, develop, and retain talent across LOB heads and functional teams.
Define clear ownership and accountability at every level through structured Lines of Business governance.
Foster a culture of collaboration, service excellence, and accountability within the SSC.

Governance & Stakeholder Management

Establish decision rights, escalation paths, and a regular performance review cadence.
Define and publish service catalogues and service charters for each LOB.
Serve as the primary point of accountability for all shared services deliverables to country leadership.
Manage relationships with internal stakeholders across Germany, USA, India, and future expansion markets.

What We Offer

Our Values – Collaboration, Commitment, Evolution, Entrepreneurship, Happiness, and Trust form the foundation of our organization and guide the way we work and grow together.

Company Culture – We foster a collaborative environment where teams work together in integrated virtual teams to serve our customers effectively. We are committed to sharing our success with employees through a strong workplace culture and financial participation.

Hybrid Work Model – We follow a hybrid work culture where employees work from the office twice a week, providing flexibility while encouraging collaboration.

Great Place to Work – We are proud to be certified multiple times as a Great Place to Work, reflecting our commitment to creating a positive and rewarding workplace.

Buddy Program – As part of our hiring process, new joiners are assigned a buddy who helps them understand the team, technology, and company culture before joining, enabling a smoother transition.

Growth & Learning – We support continuous learning through training sessions and development programs. Employees also receive access to Udemy for upskilling.

Benefits – Our benefits include transportation, office lunch, flexible work options, internet and mobile reimbursements, multiple hub locations, insurance coverage, and more.

About us

Evora IT Solutions is an international software manufacturer & IT service provider. We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in North America, Europe, Asia & Pacific. Based on the innovative technologies of SAP and ServiceNow, we implement integrated asset management, field service management, planning & scheduling, and mobile solutions.